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The initial contact is extremely important. There are many things you must bear in mind when you are being interviewed over the telephone. The most important thing to remember is that your are working toward that personal face to face meeting with the prospective employer. If you create the proper first impression during the phone interview, your chances of being invited for a personal visit will be greatly enhanced.
The following points will assist you in telephone interviewing techniques, and based on your ability, should gain you that personal interview that you are seeking.
1. Be enthusiastic and assertive, remember that you do not have the benefit of
expressions and eye contact to show your excitement and interest.
2. The receiver should be held securely when speaking. The mouthpiece should be a half inch from your lips, you should speak in a normal conversational manner, speaking to quickly results in a mumbling sound, speaking to loudly sounds like shouting. Speak slowly, distinctly, and directly into the mouthpiece, remember that you do not have the natural help of the acoustics of the office to mellow and resonate the tones of your voice.
3. It is essential that a businesslike manner is reflected at all times through a composed vice that evidences cordiality.
4. Avoid artificiality, this is conveyed by over cheerfulness or over concern, which can create an image of being false. Again, bear in mind the interviewer must rely solely on his/her sense of hearing to develop an image of you.
5. You have only one chance to make that good first impression. Review your background, know your strong and weak points. Make a list of all of the important facts and dates and keep them by the phone for easy reference.
6. The only real way to thoroughly prepare for a phone interview is to have someone ask you questions concerning your background and listen to your reply. This drill is the most efficient tool in preparation for a telephone interview.
7. Your reason for considering a job change should always be positive. It is very easy to slip into a negative tone of voice when speaking of why you want to change positions, so beware of doing so.
8. Background noise such as loud music or voices should be kept at a minimum. The telephone can pick up such sounds making it almost impossible to hear from the other end.
9. You should not speak on the telephone with anything in your mouth such as, a cigarette, cigar, gum or food. The telephone distorts the clarity of your voice already and it amplifies the noise of chewing or smoking which can create an unfavorable image of you.
10. Salary and benefits have always been poor topics of discussion at a telephone interview. Avoid this subject at all costs, however, if asked your current salary reply honestly. If the interviewer asks you what your salary requirements are for a prospective position, reply that my requirement is to secure the best possible offer based on my education and experience, which is in essence what we all want.
11. Feel free to ask questions that are job or location related. Have these questions written out. Do not ask selfishly motivated questions.
12. Finally, and probably the most important point, is that you should tell the company interviewer that you are interested in the position and that you must ask when it would be convenient for you and the company to meet for a personal interview. Make sure that you have one or two dates in mind.
To summarize the major points, be enthusiastic and show interest and excitement. Speak slowly and directly in normal and conversational manner. Be prepared, know your strong and weak points, make a list of all important facts and dates. Have a positive reason for make a job change. Do not discuss salary and benefits, unless the interviewer initiates the discussion. Prepare a group of questions that are job related. Request a personal face-to-face meeting and ask for the company address. Good luck and call us immediately after the telephone interview to discuss a follow-up strategy.